Shipping policy

Last updated Date: 11th May 2025.
Store Owner: Calvin Briffa
Registered in: Malta
Contact Email: support@espressoutopia.com

1. General Information

We aim to fulfil all orders in a timely, professional, and responsible manner. As an e-commerce store, your order may be shipped directly from one or more of our third-party fulfilment partners or suppliers, which may be located within or outside the European Union.

By placing an order with us, you agree to this Shipping Policy in full.

2. Order Processing

  • Orders are processed within 1–7 business days, excluding weekends and public holidays.

  • Processing time may vary depending on the nature of the item, order volume, and supplier availability.

  • We reserve the right to split shipments if your order contains multiple products sourced from different warehouses.

3. Shipping Methods and Times

  • Estimated delivery time frames range from 7 to 30 business days, depending on the shipping destination, customs clearance, and logistics provider performance.

  • All delivery estimates provided on the Website are non-binding and indicative only.

  • Longer delivery times may apply to certain regions or in the event of external disruptions (e.g., customs delays, courier backlogs, geopolitical events).

4. Shipping Locations

We currently ship to the following countries:

  • United Kingdom

  • United States of America

  • Canada

And the following European countries:

  • Austria

  • Belgium

  • Czech Republic

  • Denmark

  • Finland

  • France

  • Germany

  • Ireland

  • Italy

  • Malta

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • Spain

  • Sweden

  • Switzerland

We do not currently offer shipping outside these countries. Orders placed from unsupported regions will be cancelled and refunded, at our sole discretion.

We reserve the right to add or remove shipping destinations at any time without prior notice.

5. Tracking and Delivery

  • Where available, tracking information will be provided to the customer once the item has been shipped.

  • Customers are solely responsible for tracking their order and ensuring receipt of the Goods.

  • We are not responsible for delays caused by:

    • The shipping carrier;

    • Incorrect or incomplete delivery addresses provided by the customer;

    • Customs clearance or duties procedures;

    • Force majeure events (including natural disasters, war, strikes, or pandemic-related delays).

6. Customs, Duties, and Taxes

  • Customers are fully responsible for any customs duties, import taxes, or additional fees incurred upon international delivery, as required by their local jurisdiction.

  • We shall not be liable for any costs imposed by customs authorities or delays resulting from such procedures.

7. Non-Delivery and Returned Shipments

  • In the event that a package is returned to the sender due to customer-related issues (e.g., refusal of delivery, incorrect address, failure to collect), the customer shall bear full responsibility for any reshipping fees, return logistics costs, and administrative handling charges.

  • If a parcel is confirmed delivered by the courier but not received by the customer, it is the customer’s responsibility to contact the local carrier and investigate. We do not assume liability once delivery confirmation is issued.

8. Risk of Loss

All risk of loss or damage to Goods shall pass to the customer upon delivery to the shipping carrier. We are not responsible for any Goods lost or damaged in transit. Customers are advised to request insured shipping if available.

9. No Guarantees

While we make every reasonable effort to ensure timely dispatch and delivery:

  • We do not guarantee any specific delivery date;

  • We do not accept liability for orders arriving later than expected or desired by the customer;

  • Delays do not entitle customers to refunds, cancellations, or compensation, except where explicitly mandated by Maltese or EU consumer law.

10. Changes to This Policy

We reserve the right to amend this Shipping Policy at any time without prior notice. The current version shall always be available on our Website, and continued use of our services constitutes your acceptance of any such updates.